Returns Policy

Wine should bring a smile. If a bottle doesn't meet your expectations, please let us know and we'll help put things right.

What's happened? What to do How we'll help
Something tastes off, or the wine simply isn't what you expected Re-cork the bottle, keep the remaining wine and contact us within 30 days of purchase. Choose a full refund for the affected bottle or a replacement.
Concerned about several bottles from the same purchase? Keep the bottles and get in touch within the same 30 days. We'll work with you to arrange a refund or replacement for the affected bottles, including the whole lot where appropriate.
A bottle arrived broken, or we packed the wrong wine Send us your order details and a photo, where possible, within 30 days of purchase. We'll arrange a replacement or refund.

Wine is a natural product, and occasionally a bottle can develop cork taint or another fault despite everyone's best efforts. You shouldn't have to struggle through it! Please keep the bottle and remaining wine until we've spoken, so we can arrange collection if needed.

How to get in touch

Please include your order number so we can help you quickly.